We want you to be completely happy. Love it or send it back - it's that easy.
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.
Please email orders@ticda.co with your order number, the merchandise you wish to return and the reason for your return. A UPS return label will be emailed to you within 24 hours.
Please keep returned merchandise in original packaging.
Once you receive a return authorization number from customer service, please indicate the Order Number on the outside of the box where it is visible. Without this Number the processing of your return may be delayed.
We recommend that you make note of your UPS return tracking number in the event you wish to monitor your return shipment. TICDA is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
Please allow 14 days for us to receive and process your return merchandise.
We will refund the price of the merchandise, including any taxes you were charged (excluding all applicable shipping charges), upon receiving the return. Please allow two billing cycles for your credit to appear on your statement.
EXCHANGES
In order to expedite our purchase process, we do not offer merchandise exchanges. Placing a second order for the correct size and color will ensure you receive what you need without waiting for an exchange to process. Once we receive your return, we'll credit your account.
